Return Policy

At Saundrik Cosmo, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your cosmetic product, we offer a hassle-free return policy to make your shopping experience as convenient as possible.

Conditions for Return:

1. Timeframe: Products must be returned within 7 days of the original purchase date to be eligible for a return.

2. Condition: Items must be unused, unopened, and in their original packaging. We cannot accept returns of products that have been opened or used due to hygiene and safety reasons.

3. Proof of Purchase: Please ensure you have proof of purchase, such as a receipt or order confirmation, when initiating a return.

How to Initiate a Return:

1. Contact Us: Reach out to our customer service team within the 7-day return window to initiate the return process. You can contact us via email at saundrikcosmo@gmail.com or through our website's contact form.

2. Provide Information: When contacting us, please provide your order number, the name of the product(s) you wish to return, and the reason for the return.

Return Shipping:

1. Responsibility: Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

2. Packaging: Please ensure that the product is securely packaged to prevent damage during transit.

Processing Refunds:

1. Inspection: Once we receive the returned product, our team will inspect it to ensure it meets our return conditions.

2. Refund Process: If the return is approved, we will initiate a refund to your original method of payment within 7-10 business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.